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Terms and Conditions

Shipping & Delivery

Our goal is to process and ship orders as quickly as possible. In most cases, orders are packaged within hours of receiving your order. Most orders will arrive within 2-14 business days of shipment of order. Note: oversized packages, custom orders and items shipped directly from the supplier may take longer.

Items ordered together may not arrive in the same box and may not ship the same day.

If your order shipped and requires an address correction you may incur a $15 address correction fee.

Accepting Over Sized / Freight Truck Deliveries

Over sized orders are any orders that ship on pallets / large boxes via freight truck. Please note: These are residential curbside deliveries only; the driver will not deliver inside the home, unless set up before order ships.

Signing/Receiving your shipment:

You must be present to receive and sign for your delivery. (Carriers need at least a 4-hour window for all deliveries) If you schedule delivery without being present, and it arrives damaged no claims can be filed. Please make sure you are present for accepting your shipment. Please check how many pieces are listed on the paperwork, which will be listed on the driver’s paperwork. Once piece count is verified, notate any pieces that are short. You are responsible for performing a detailed inspection of each carton/skid upon delivery; any damage MUST be notated on the delivery receipt. Drivers will wait for you to inspect the inside of each carton; all damage must be notated on the delivery receipt at time of delivery. Signature on delivery receipt means you are accepting order as is. Please take time to review product for damages prior to signing receipt. Notate visible damage per above instructions. Notify us within 24hrs of damage. Keep the original packaging. This will start the claims process and we will arrange replacement.

Free Shipping

Free shipping is only valid on shipping within the contiguous United States. Orders shipping to Alaska, Hawaii and Puerto Rico may qualify for free shipping promotions at time of checkout. Our shipping department will notify you if any additional shipping charges will apply before shipping your order. Most returned orders that qualilfied for free shipping promotions will be charged for shipping and restocking fees.

Additional shipping charges may occur on some over sized orders and orders shipping to big city / rural destinations. We will contact you once your order is recieved with notifications of extra shipping fees. You can always email us at info@lampsboutique.com for shipping quote requests.

Returns & Exchanges

Returns are easy. Should your purchase not meet your satisfaction, simply notify customer service at info@lampsboutique.com for return authorization. All returns must be made within 30 days of receipt. Merchandise must be returned in new condition and in the original packaging. Pending inspection, an exchange, refund or credit will be issued to you for the value of the item including taxes. Returned orders that qualilfied for free shipping promotions will be charged for shipping and restocking fees. Non-personalized products that are made to order may incur up to a 25% restocking fee. Howard Miller brand products and clocks are final sale. All merchandise that arrives damaged must be notified to info@lampsboutique.com within 5 days of receipt of order. Furniture orders that arrive damaged must be notified on delivery day and noted on the bill of lading. All merchandise that is returned and shipped for free will be charged a restocking fee. This fee will cover shipping, handling and restocking expenses.